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Evidence Guide: FNSPRM605 - Establish or review marketing, client services and supplier relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSPRM605 - Establish or review marketing, client services and supplier relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Establish or review marketing strategy

  1. Establish or review marketing strategy, and develop marketing tools within budget and timelines
  2. Confirm and implement marketing strategy across organisation or business unit
Establish or review marketing strategy, and develop marketing tools within budget and timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and implement marketing strategy across organisation or business unit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish or review supplier relationship

  1. Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria
  2. Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements
  3. Undertake cost–benefit analysis of suppliers to finalise supplier network
  4. Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers
Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake cost–benefit analysis of suppliers to finalise supplier network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish or review client services

  1. Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements
  2. Establish key performance indicators to measure customer service, review existing client services against these and improve where required
  3. Document service standards in prescribed format and communicate to all stakeholders
  4. Deliver services within timeframe and budget
Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish key performance indicators to measure customer service, review existing client services against these and improve where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document service standards in prescribed format and communicate to all stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver services within timeframe and budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish or review marketing strategy

1.1 Establish or review marketing strategy, and develop marketing tools within budget and timelines

1.2 Confirm and implement marketing strategy across organisation or business unit

2. Establish or review supplier relationship

2.1 Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria

2.2 Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements

2.3 Undertake cost–benefit analysis of suppliers to finalise supplier network

2.4 Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers

3. Establish or review client services

3.1 Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements

3.2 Establish key performance indicators to measure customer service, review existing client services against these and improve where required

3.3 Document service standards in prescribed format and communicate to all stakeholders

3.4 Deliver services within timeframe and budget

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish or review marketing strategy

1.1 Establish or review marketing strategy, and develop marketing tools within budget and timelines

1.2 Confirm and implement marketing strategy across organisation or business unit

2. Establish or review supplier relationship

2.1 Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria

2.2 Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements

2.3 Undertake cost–benefit analysis of suppliers to finalise supplier network

2.4 Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers

3. Establish or review client services

3.1 Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements

3.2 Establish key performance indicators to measure customer service, review existing client services against these and improve where required

3.3 Document service standards in prescribed format and communicate to all stakeholders

3.4 Deliver services within timeframe and budget

Evidence of the ability to:

establish or review and implement the organisation’s marketing strategy

establish or review suppliers and the required level of service, including the development of terms of appointment and service standards

establish or review business systems against practice requirements, document service standards and communicate to stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe factors which may affect the marketing and performance of client services

assess risks and benefits associated with using a range of products and services within a practice

explain cost–benefit analyses applied to systems and procedures

describe the key features of:

financial practice administrative processes and systems

financial products, their characteristics and risk profile

financial practice professional services

explain the key requirements of relevant legislation, regulations and codes of practice impacting on the financial services industry

analyse and discuss marketing and advertising principles, techniques and tools

describe the key features of office information technology systems and software.